(Version 1.0 ) — Last updated: 06/05/2025
In accordance with Directive 2011/83/EU, consumers residing in the European Union or EEA have the right to withdraw from the purchase of physical goods within 14 days from the date they, or a third party indicated by them (other than the carrier), physically receive the goods.
To exercise this right, you must contact us at support@centerpag.com within the 14-day period.
Returned products must be in their original condition and packaging. Return shipping costs are the responsibility of the customer, except when the product is defective or incorrect.
Refunds will be processed within 14 days after we receive the returned goods.
In accordance with Article 16(m) of Directive 2011/83/EU, by purchasing digital products, you consent to immediate delivery of the digital content and expressly waive your right of withdrawal once the download or streaming has started.
Therefore, refunds are not applicable to digital products once delivery has begun.
To request a refund, please send an email to support@centerpag.com with the following details:
Refunds will be processed within 14 days from the date we receive the returned physical product or, in the case of digital products, within 14 days of your request (only if eligible).
If you have any questions regarding this Refund Policy, please contact us at:
Email: support@centerpag.com
Website: https://centerpag.com